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TERMS & CONDITIONS

Museum & Stadium Tour – Terms and Conditions

Please note paragraph 8.2(b) of these Conditions:

LFC is not liable for indirect losses (including, without limitation, any travel or accommodation costs, or parking fines) in connection with your Booking or Group Booking. This includes where the content of the Stadium Tour or Museum is changed, or where LFC suspends, cancels or reschedules a visit.

  1. Definitions
    • "Booking" means the reservation and purchase of ticket(s) to the Stadium Tour and/or Museum;
    • "Club" means The Liverpool Football Club and Athletic Grounds Limited;
    • "Conditions" means the terms and conditions applicable to (i) each Booking and (ii) enjoyment of the Stadium Tour and/or Museum, as set out in this document;
    • "Contract" means the binding agreement formed between each Visitor and/or Lead Booker and the Club pursuant to a Booking, incorporating these Conditions;
    • "Group Booking" means a Booking for 15 or more individuals;
    • "Lead Booker" means the individual who makes a Booking or Group Booking, whether or not they are included in such Booking or Group Booking;
    • "Museum" means the Liverpool Football Club Museum, located at the Stadium;
    • "Museum Visitor" means any individual admitted to the Museum;
    • "Stadium" means the football stadium known as "Anfield" on Anfield Road, Liverpool, L4 0TH, and surrounding premises owned or occupied by the Club;
    • "Stadium Tour" means a tour of the Stadium, which includes admission to the Museum;
    • "Ticket Holder" means any individual included in a Booking or Group Booking for the Stadium Tour;
    • "Ticket Price" means the price paid for the Visitor’s ticket by the Lead Booker at the time of Booking; and
    • "Visitor" means any Ticket Holder and/or Museum Visitor.
  2. Basis of contract
    1. These Conditions are incorporated into and apply to the Contract, and prevail over any other terms and any other information communicated in respect of the Stadium Tour.
    2. These Conditions apply to all Visitors and the Lead Booker. A Lead Booker making a Booking on behalf of a third party shall be deemed to be acting with the consent of each relevant Visitor, including the authority to agree to these Conditions on their behalf. Each Museum Visitor is required to agree to these Conditions when admitted to the Museum.
  3. Rights and obligations: Visitors
    1. Access: The Visitor shall be permitted, at the Club’s sole discretion, to access only the areas of the Stadium which form part of the Stadium Tour and/or Museum, as applicable to their ticket.
    2. Conduct: During their visit, the Visitor agrees to:
      1. not carry out any activity whilst in the vicinity of the Stadium which is damaging, dangerous, offensive, noxious, illegal or immoral or which is or may become a nuisance to the Club or other visitors to the Stadium;
      2. not bring into the Museum or Stadium tour any animals (except for guide dogs), food and drink, or litter;
      3. comply with all instructions of Museum staff, Stadium Tour guides, and any other officer or employee of the Club.
    3. Not for resale: Any Ticket for the Museum and/or Stadium Tour is non-transferable and may not be re-sold without the express written agreement of the Club. Any ticket which is transferred or re-sold without the express written of the Club shall be deemed void.
    4. Advertising for resale: Advertising tickets for the Museum and/or Stadium for sale in any way is prohibited and the Club reserves the right to void any such tickets advertised in such way.
  4. Rights and obligations: The Club
    1. Restriction/removal: The Club shall have the right to restrict access to, or remove from, the Stadium Tour and/or Museum any Visitor who:
      1. is acting in a way which in the opinion of the Club (in its absolute discretion) is unacceptable or reasonably likely to cause damage or injury to either that Visitor or any other visitor (including drunken, harmful, offensive, threatening, disrespectful or violent behaviour);
      2. in the opinion of the Club or its security personnel, poses a security risk and/or is unreasonably refusing a search of their person or possessions;
      3. is in breach of any of these Conditions
      and neither the Visitor nor Lead Booker shall be entitled to any refund should the Club exercise any of its rights under this paragraph 4.1.
    2. Closures and changes: The Club does not guarantee that any specific part, feature or attraction of the Stadium Tour or Museum (whether advertised or not) shall be available during the Visitor’s visit. The Club shall be entitled (without notice) to:
      1. repair, replace or modernise any part of the Stadium Tour and/or Museum, and take any other steps in relation to the Stadium Tour and/or Museum as it considers (in its sole discretion) necessary;
      2. change the contents of the Stadium Tour and/or Museum for any operational purpose; and
      3. close or restrict access to certain parts of the Stadium Tour and/or Museum for the purposes of facilitating or performing its rights under paragraph 4.2(a) or 4.2(b),
      and neither the Visitor nor the Lead Booker shall be entitled to any refund should the Club exercise any of its rights under this paragraph 4.2.
  5. During the visit
    1. Under 16s: All Visitors who are 16 or under on the day of their visit must be accompanied by a Visitor over the age of 16. The Club reserves the right to require proof of age of any Visitor and refuse entry to any Visitor who is unable to demonstrate compliance with this paragraph 5.1.
    2. Late arrival: If the Ticket Holder fails to arrive at the Stadium Tour departure point at least 15 minutes prior to the allotted start time, the Ticket Holder will not be permitted to join the Stadium Tour. The Club shall not be liable to the Ticket Holder or the Lead Booker for any refund or compensation for the Ticket Holder’s failure to comply with this paragraph 5.2. Visitors should allow time to complete security processes prior to admission to the Stadium.
    3. Museum re-entry: Re-entry to the Museum is not permitted once the Museum Visitor exits the Museum, except at the Club’s discretion. If a Ticket Holder wishes to leave the Museum early in order to join their Stadium Tour, they are permitted to re-enter the Museum following the Stadium Tour on the same day only (and only during its opening hours) in order to complete their visit.
    4. Ending a Stadium Tour early: For security reasons, Ticket Holders may not leave a Stadium Tour part-way through except in exceptional circumstances (which shall be at the Club’s discretion). A Stadium Tour lasts for approximately 1 hour and 20 minutes, and may not be suitable for all visitors.
    5. Photography: Visitors are permitted to take photographs and/or video recordings during their Stadium Tour or in the Museum provided that they are for personal and non-commercial purposes.
    6. Personal belongings: The Club shall not be liable for loss of or damage to a Visitor’s personal belongings. Large luggage or excessive personal belongings are not permitted at the Stadium, and a Visitor may be denied entry to the Stadium Tour and/or Museum at the Club’s discretion for bringing large luggage or excessive personal belongings.
    7. Stadium rules: All Visitors must comply with any rules, regulations, policies and procedures in place at the Stadium from time to time.
  6. Suspension and termination by the Club
    1. Due to the operational needs of the Club and its primary business as a football club, the Club may be required to re-schedule, suspend or cancel visits at short notice. The Club shall have the right, at its sole discretion, to:
      1. suspend or cancel the Stadium Tour, including existing Bookings; and/or
      2. close all or part of the Museum where considered deemed necessary by the Club.
    2. In the event that the Club exercises its rights under paragraph 6.1, the Club shall endeavour to provide notice to each Visitor (or the Lead Booker) (where reasonably and practically possible) of such suspension, cancellation or closure. The Lead Booker of the relevant ticket shall be entitled to choose to receive either: (i) a replacement Booking of the same or substantially similar experience at an alternative date and time; or (ii) a refund of the Ticket Price. Save for such replacement booking or refund, the Visitor and/or Lead Booker shall not be entitled to, and the Club shall not be liable for, any further compensation under paragraph 6.1.
    3. The Club shall not be liable for any cancellation or suspension of, or delay to, any Stadium Tour as a result of any events which are outside of its reasonable control, including (but not limited to): acts of God, flood, fire, extreme weather, explosion, natural disaster, epidemic, pandemic, governmental actions, decisions of a public body, war or national emergency, acts of terrorism, civil unrest, protests, riots, labour dispute, and interruption to utility services and communications networks.
  7. Cancellation by the Lead Booker
    1. Except for Bookings made through the Club’s authorised resellers, a Lead Booker may cancel a Booking and be entitled to a refund of the Ticket Price by giving no less than 24 hours’ notice prior to the scheduled start time of that Booking.
    2. Where a Booking is cancelled by the Lead Booker on less than 24 hours' notice to the Club, the Club shall make reasonable efforts (subject to availability) to rearrange the Booking. The Club does not guarantee that a Booking will be re-scheduled, and the Club shall have no liability to the Visitor or Lead Booker in relation to this. For the avoidance of doubt, a Lead Booker has no entitlement to a refund (or any other compensation or alternative booking) where less than 24 hours’ notice of cancellation is given by the Lead Booker.
    3. Cancellation of any Booking made through the Club’s authorised resellers is subject to the terms of conditions of the applicable reseller responsible for the Booking.
  8. Limitation of liability
    1. Nothing in this Contract shall limit or exclude the Club’s liability for:
      1. death or personal injury caused by the Club’s negligence; or
      2. fraudulent misrepresentation.
    2. Subject to paragraph 8.1:
      1. The Club’s total aggregate liability to the Visitor and/or the Lead Booker in connection with the Contract shall not exceed the Ticket Price.
      2. The Club shall have no liability for any indirect, consequential or exemplary loss or damage (including, without limitation, any travel or accommodation costs, or parking fines) in connection with the Contract or the Booking or Group Booking (including any suspension, cancellation or rescheduling pursuant to paragraph 6), whether or not the Club knew or ought to have known of the possibility of such loss or damage.
    3. 8.3 The Visitor shall be liable for all costs, losses and liabilities incurred by the Club as a result of any damage to the Club’s property caused by the Visitor’s actions.
  9. Warranties and indemnity
    1. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
    2. The Visitor and/or Lead Booker shall indemnify the Club against (i.e. reimburse the Club for) all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the Club (including in respect of any third party claim brought against the Club) and arising out of or in connection with any actions of, or damage caused by, the Visitor and/or Lead Booker, as applicable.
  10. General
    1. Events outside of the Club’s control: The Club shall have no liability to the Visitor or Lead Booker under the Contract if it is prevented from, or delayed in, performing its obligations under the Contract or from carrying on its business by acts, omissions or circumstances beyond its reasonable control.
    2. Variation: The terms of the Contract may not be varied unless in writing and signed by the Club and the Lead Booker.
    3. Entire Agreement: These Conditions, together with any associated Booking process, form the entire agreement between the Club and each Visitor and/or Lead Booker relating to the Contract.
    4. Affiliate rights: The Club and its group companies and affiliates shall be entitled to enforce these Conditions against any each Visitor and/or Lead Booker.
    5. Assignability: The Club may at any time assign, transfer or novate this Contract (or any part of the benefit and/or burden of it), or any rights or obligations under the Contract, to any of its group companies or affiliates.
    6. Governing law and jurisdiction: The Contract shall be governed by English law and each party agrees to the exclusive jurisdiction of the courts of England.

Gift Voucher Terms and Conditions

  1. Gift vouchers must be redeemed at liverpoolfc.com website, in LFC Official club stores or through the LFC Tours & Museum booking line.
  2. Gift vouchers cannot be used to pay for gift vouchers.
  3. Gift vouchers have no cash redemption value and are not transferable or assignable.
  4. If the order exceeds the amount of the gift vouchers, the balance must be paid by credit or debit card.
  5. Gift vouchers and unused portions of gift vouchers expire one year from the date of issue, where permissible under applicable law.
  6. All LFC Tour & Museum booking terms and conditions apply.
  7. One or more gift vouchers can be redeemed against a booking.
  8. Promo codes are not valid against bookings using gift vouchers.
  9. No responsibility will be accepted for lost, stolen, or damaged Gift Vouchers and such vouchers shall not be refunded.

Anfield Abseil Terms and Conditions for the Purchase of Tickets

  1. Definitions
    • In these Terms and Conditions, the following words shall have the meanings set out below:
    • "Abseiler" means any person attending the Anfield Abseil activity other than an Abseil Guide.
    • "Abseil Guide(s)" - means a representative of LFC leading the Anfield Abseil activity.
    • "Anfield Abseil" means all types of abseil activities at Anfield Stadium, including but not limited to, the Anfield Abseil activity, and "Anfield Abseil" and "Abseil" shall have the same meaning.
    • "Anfield Abseil Experience" means the 'Stadium Tours' building located at the Anfield Stadium which is the starting point for the Anfield Abseil.
    • "Anfield Stadium" means the Anfield stadium at Anfield Road, Liverpool, Merseyside L4 0TH.
    • "Confirmation" means the confirmation email sent to you by LFC under Condition 4.1(c) acknowledging your booking and setting out the details of your booking.
    • "Contract(s)" means any contract for the purchase of Tickets made between you and LFC.
    • "Waiver Form" means the form that each participant in the Anfield Abseil must complete prior to undertaking their Abseil, a copy of which is contained in Schedule Four (4).
    • "LFC" means The Liverpool Football Club and Athletic Grounds Limited, a company registered in England and Wales with company number 35668 and whose registered office is at Anfield Road, Liverpool, L4 0TH, United Kingdom, and "we" and "us" shall be construed as a reference to LFC.
    • "LFC Anfield Abseil Website" - means the website owned and operated by LFC in connection with the LFC Stadium Tour & Experiences currently at https://bookings.liverpoolfc.com/stadiumtours/booking/default.htm
    • "LFC Gift Voucher" means a gift voucher issued solely by LFC which can only be redeemed for the Anfield Abseil on one (1) occasion only, either by telephone, on the LFC Anfield Abseil Website or in person at the Anfield Abseil Experience.
    • "Online Booking Form" means the series of pages for the booking of Tickets set out on the LFC Anfield Abseil Website.
    • "Photo Packages" means any official photographs that are purchased during the Anfield Abseil on the day of your visit.
    • "Physical Requirements" means the physical requirements for the Anfield Abseil as stated in Schedule One (1) to these Terms and Conditions.
    • "Supervising Adult" means a parent and/or legal guardian of any Supervised Child who is over the age of eighteen (18) and who is responsible for their Supervised Children pursuant to these Terms and Conditions.
    • "Supervised Child" means any child on the Anfield Abseil that is under the age of eighteen (18) who must be supervised by their parent and/or legal guardian under these Terms and Conditions, and "Supervised Children" shall be construed accordingly.
    • "Ticket(s)" means any ticket for attending Anfield Abseil offered for sale by LFC or its authorised agents. "You" - means the individual stated on the Online Booking Form and confirmed in the Confirmation who is purchasing Tickets under these Terms and Conditions.
  2. General
    1. These Terms and Conditions (including the Schedules to these Terms and Conditions, which are hereby incorporated into and form part of these Terms and Conditions) relate to the purchase and supply of Tickets to you whether in person at the Anfield Abseil Experience, over the phone or via the LFC Anfield Abseil Website. Please read these Terms and Conditions carefully before purchasing any Tickets as by doing so you will be deemed to have accepted these Terms and Conditions which govern all Contracts.
    2. LFC reserves the right to amend these Terms and Conditions at any time without prior notice. The latest version of these Terms and Conditions is located at https://www.liverpoolfc.com/legal/terms-and-conditions
    3. Any one person who is subject to a suspension or ban from LFC or a football banning order is prohibited from purchasing Tickets.
    4. All persons attending the Anfield Abseil must be over the age of ten (10) and, in LFC's opinion, satisfy the Physical Requirements.
    5. All persons attending the Anfield Abseil under the age of eighteen (18) must be supervised by their Supervising Adult where each Supervising Adult shall be responsible for no more than the number of Supervised Children expressed in the following ratio of Supervising Adults to Supervised Children, depending on the ages of the Supervised Children: • Ten – seventeen (10 – 17) years of age: one (1) Supervising Adult to accompany two (2) Supervised Children.
    6. For any reason if a Supervised Child does not want to go ahead with the Anfield Abseil, that child’s Supervising Adult will need to remain with that child as well as their other Supervised Children. For this reason, we recommend having at least two (2) Supervising Adults for even the smallest groups.
    7. Valid ID (for example, valid passport, valid photocard driving license or valid pass ID card) must be shown for any persons we reasonably consider to be under eighteen (18). Failure to do so may result in admission being refused without refund.
    8. LFC reserves the right to refuse entry to:
      1. any persons attending the Anfield Abseil whom we reasonably believe to be under the age of ten (10);
      2. groups where we do not reasonably believe there to be a sufficient number of Supervising Adults to supervise;
      3. persons whom we reasonably believe to be under eighteen (18) in accordance with Condition 2.5 above;
      4. any persons who, in LFC's opinion, do not satisfy the Physical Requirements of the Anfield Abseil or otherwise fail to comply with or accept the terms of the Schedules to these Terms and Conditions.
    9. You and all members of your party aged eighteen (18) or over will be required to sign a Waiver Form on or prior to the day of your visit and in any event prior to beginning your Anfield Abseil activity. Each Supervising Adult must consent to the Supervised Children they are supervising undertaking the Anfield Abseil and shall remain solely responsible for them at all times and shall be responsible for ensuring that they understand and adhere to these Terms and Conditions. Each Supervising Adult shall be required to complete and sign the Waiver Form on the behalf of the Supervised Children they are supervising and to state that they will be responsible for their own safety and that of the Supervised Children.
    10. Nothing in these Terms and Conditions is intended to affect your statutory rights.
  3. Purchasing Tickets
    1. If you make a group booking, you accept these Terms and Conditions on behalf of all members of the group and agree to make the group aware of these Terms and Conditions (and ensure that each member of the group understands and agrees to comply with the Terms and Conditions) and are responsible for all payments due from all members of the group.
    2. If there are any changes to your details once you have received the Confirmation, then it is your responsibility to inform LFC of all such changes by calling LFC on 0151 260 6677. LFC has the right to refuse entry to anyone who fails to confirm changes in writing in advance of the relevant event.
    3. LFC reserves the right to place restrictions on the booking including but not limited to: (a) the volume of Tickets ordered; (b) age of attendees or participants; and/or (c) without prejudice to Condition 2.5 above, the ratio of Supervised Children to Supervising Adults.
    4. Each Abseiler must be:-
      1. 10 years or older (with parental consent for under 18’s and supervision at a 1:2 ratio);
      2. a minimum height of 1.2m;
      3. a weight of less than 19 stone (120kg);
      4. able to wear a harness which has a maximum width waist of 130cm and a maximum upper thigh width of 75cm which are the maximum measurements of our harnesses; and
      5. If you do not meet these requirements you will not be permitted to take part.
    5. It is your responsibility to check any Tickets issued to you are accurate.
    6. Any purchase of Tickets is only valid when processed by LFC or an agent authorised by LFC.
    7. Tickets may not be transferred or resold for commercial purposes or at a premium. If a Ticket is resold in breach of this Condition, the bearer of the Ticket or the person claiming the right to attend the Anfield Abseil will be refused admission to the Anfield Abseil and will not be eligible for a refund on those Tickets.
    8. Tickets for the Anfield Abseil will be timed. This will be highlighted during the booking process. Visitors with timed tickets must arrive twenty (20) minutes before the time stated on their Ticket to avoid missing their slot. LFC cannot guarantee admission to customers (meaning you or any individual within your group) who arrive after the time stated on their Ticket.
    9. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Anfield Abseil.
    10. LFC cannot take responsibility and shall have no liability in respect of any Tickets purchased through third party ticketing providers. Any customers who have purchased their Tickets through a third party must revert to the terms and conditions of such third party.
  4. Tickets Purchased on the LFC Anfield Abseil Website
    1. If you choose to purchase Tickets on the LFC Anfield Abseil Website, your Contract with LFC will be concluded as follows:
      1. completion and submission of the Online Booking Form shall constitute an offer by you to purchase Tickets subject to these Terms and Conditions. You can correct any mistakes you make when filling out the Online Booking Form at any point before submitting it;
      2. once you submit the Online Booking Form, LFC will check that you have completed all parts of the Online Booking Form and confirm that you have sufficient funds to cover the total cost of booking. Upon confirmation of these details, your credit or debit card will be charged accordingly and payment taken using the payment gateway Cybersource. This in itself does not constitute acceptance of your offer;
      3. once payment has been taken, an onscreen confirmation will be displayed, and LFC will send you the Confirmation email as soon as possible. This Confirmation shall constitute LFC’s acceptance of your booking. A Contract will be formed once you have received the Confirmation;
      4. if LFC receive a prompt notification that the Confirmation was not delivered successfully, then LFC will use reasonable endeavours to notify you by other means of the acceptance of the Contract and the details of your booking;
      5. those attending the Anfield Abseil need to complete a Waiver Form before their experience in accordance with Condition

        6. 2.9. A link to the Declaration and Waiver form will be included in the Confirmation booking email and pre-visit email, customers should click the link, fill in the questions and submit, a copy of the Declaration and Waiver form can be emailed by requesting this at the time of digitally submitting. In the event that you have not completed your Declaration and Waiver Form in advance or to LFC’s satisfaction, you will be required to complete this on the day in the Anfield Abseil Experience before embarking on the Abseil. The only language available for the conclusion of a Contract online is English.

    2. Details of all Contracts concluded online (including the method of payment but not the card details) will be kept on file by LFC and can be provided to you on request.
  5. Price and Payment
    1. The price (including all taxes where relevant) of all Tickets are specified on the LFC Anfield Abseil Website. These details are based on the best available information to LFC and LFC is not obliged to conclude any Contract on these terms. We reserve the right to vary prices up or down due to changes in VAT or any other circumstances, some of which may be beyond our control.
    2. Despite our best efforts, it is possible that some of the prices on the LFC Anfield Abseil Website, at the LFC Anfield Abseil Experience, or in official LFC publications (such as emails, catalogues etc.) are incorrect. If this happens, we will, at our discretion, either contact you/discuss with you for instructions or confirmation of the correct price, before dispatching or cancelling your order.
    3. For bookings made online via the LFC Anfield Abseil Website, LFC accepts payment from Maestro UK, Master Card, VISA and/or LFC Gift Voucher.
    4. For bookings made over the phone LFC accepts payment from Maestro UK, Master Card, VISA and LFC Gift Voucher.
    5. For bookings made in person at the Anfield Abseil Experience, LFC accepts payment from all major UK debit/credit cards.
    6. LFC reserves the right to apply discounts, bundles and promotional activity to any Ticket or LFC Gift Voucher purchased on the LFC Anfield Abseil Website which may not be reflected on third-party websites.
  6. Delivery of Tickets
    1. Delivery of Tickets will be via email for all methods of purchase including in person. Tickets can be presented on a mobile device or can be a printed copy.
  7. Refund and Exchange Policy for Tickets
    1. Subject to Condition 7.2, LFC will not refund your Tickets after purchase.
    2. Where LFC is unable to perform a Contract on the date stated on the Confirmation because the Anfield Abseil activity is no longer available, LFC will take all reasonable measures to contact you when cancellation has occurred and refund you the face value of the Tickets purchased either (at LFC's sole discretion) to a LFC Gift Voucher or the original method of payment. Where LFC is unable to perform a Contract on the date stated on the Confirmation but believes it will be able to do so at a later date and/or time, LFC will take all reasonable measures to contact you when cancellation has occurred in order to reschedule your experience. If no contact can be made your Ticket will be automatically refunded to either (at LFC's sole discretion) a LFC Gift Voucher or the original method of payment for the face value of the Tickets purchased. It is your responsibility to check that your Anfield Abseil has not been cancelled. LFC will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
    3. Anfield Abseil will take place in all weather conditions other than the present existence or imminent threat of gales, lightning, heavy snow or ice or extreme weather conditions which LFC reasonably believe makes it unsafe to participate in the Abseil. In the event of a change in weather during the Anfield Abseil you will not be allowed to leave early, unless we cancel the Abseil on health and safety grounds. Refunds will not be issued where Anfield Abseil is open, but you are dissatisfied with the weather.
    4. If we close The Anfield Abseil other than as a result of your acts or omissions, the Abseil will be rescheduled to a time which you are able to attend or you will be reimbursed if you are unable to attend a rescheduled time. If you are not able to attend at an alternative time we shall have no liability to you whatsoever other than to refund the price paid for the Tickets which you have purchased (less delivery costs where the Tickets have been delivered to you) including, without limitation, no liability for travel or accommodation expenses. Where you have purchased your Ticket from an authorised Ticket agent you must apply to the point of sale for refund in accordance with the Ticket agent’s terms and conditions.
    5. You may not be entitled to a refund if you purchase your Tickets via a third-party website or company. If you decide to access any third-party websites, you do so entirely at your own risk, and you may be subject to the terms and conditions imposed by such third parties.
    6. When redeeming a LFC Gift Voucher during any promotional activity, customers will not be refunded the difference in price, between the original price and the promotional price. For the avoidance of doubt, LFC Gift Vouchers can be used for one (1) Anfield Abseil activity only.
    7. A refund will not be given for customers who arrive late and have missed their Anfield Abseil start time.
    8. Any persons who change their mind about attending any Anfield Abseil before their visit, upon arrival or during, will not be issued a refund.
  8. LFC Gift Vouchers
    1. LFC Gift Vouchers will be available to purchase on the LFC Anfield Abseil Website and in person in the Anfield Abseil Experience.
    2. Delivery of LFC Gift Vouchers will be via email.
    3. LFC Gift Vouchers can only be redeemed against the specific attraction the gift voucher is valid for.
    4. LFC Gift Vouchers can be redeemed by using the gift voucher code, either by entering online on the LFC Anfield Abseil Website, via phone booking or in person at the Anfield Abseil Experience.
    5. LFC Gift Vouchers cannot be refunded or exchanged for cash or other non-cash monetary equivalent.
    6. Once a LFC Gift Voucher has been redeemed it will become invalid. If the intended purchase is of lower value than the total of the LFC Gift Voucher, then a warning message will appear on the LFC Anfield Abseil Website to notify the customer that they are not using the full value of their voucher. Any value left on the LFC Gift Voucher after it has been redeemed will be lost.
    7. If the intended purchase is of higher value than the total of the LFC Gift Voucher then you shall pay the remaining balance by another accepted payment type, pursuant to Condition 5 above.
    8. LFC Gift Vouchers have a validity period of one (1) year from date of purchase.
    9. LFC Gift Vouchers can only be redeemed for the Anfield Abseil and are not redeemable against retail, football tickets or any non-attraction purchase.
  9. Alterations
    1. All Tickets are sold subject to LFC's right to make any alterations in content or details advertised on the LFC Anfield Abseil Website or other appropriate location.
    2. LFC reserves the right to make alterations to the content or details of any Anfield Abseil.
  10. Liabilities of LFC
    1. Subject to Condition 10.3 below, LFC will only be liable to you for direct and foreseeable losses arising as a result of: a. a breach of these Terms and Conditions by LFC; any negligent act by LFC arising under or in connection with the Contract. b. LFC's total liability under Condition 10.1 above shall be limited to the total face value of the Tickets purchased.
    2. Nothing in this Condition 11 excludes or limits the liability of LFC for death, personal injury or fraud.
    3. LFC will not be liable in any way if it is prevented from performing its obligations under or arising from any Contract due to factors which are beyond LFC’s reasonable control. Without limiting the foregoing, the following shall be regarded as caused beyond LFC's reasonable control: earthquake, floods, cyclones, fire, storms, disease, pandemics, fog, snow, frost, war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions.
    4. LFC will not be liable for any losses incurred by you in connection with your use of the LFC Anfield Abseil Website, for any delay in using or your inability to use the LFC Anfield Abseil Website, for any information or Tickets obtained through the LFC Anfield Abseil Website or for any material posted to the LFC Anfield Abseil Website by LFC or by users of the LFC Anfield Abseil Website.
  11. Data Protection
    1. LFC will collect, use, store and disclose your personal details in accordance with our privacy policy which can be accessed from https://www.liverpoolfc.com/legal/privacy-policy
  12. Contact and Feedback
    1. If you need to contact the LFC team or if you wish to give feedback about your experience, then please contact us at Museum&Tours@liverpoolfc.com
    2. You will receive a survey via email post your Abseil to give feedback about your experience.
  13. Entire Agreement
    1. All the terms of any Contract are contained or are referred to within these Terms and Conditions.
  14. Severability
    1. If any part of these Terms and Conditions is held to be unenforceable this will not affect the enforceability of the remaining provisions.
  15. Third Parties
    1. A person who is not a party to a Contract has no rights to rely upon or enforce the Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.
  16. Risk
    1. We have exercised all due care and skill in operating the Anfield Abseil, however, due to the height and outdoor nature, the abseil can involve risks, dangers and hazards which may lead to injuries (which may be fatal) including those beyond the reasonable control of LFC including but not limited to injuries which may occur due to exposure to weather conditions and/or negligence of other Abseilers and you undertake the Anfield Abseil of your own volition.
  17. Cookie Policy
    1. By using the LFC Anfield Abseil Website, you are agreeing to the use of first and third-party cookies in accordance with our cookie policy which can be accessed at https://www.liverpoolfc.com/legal/cookies
  18. Schedule One - Physical Requirements
    1. Minimum/Maximum requirements for anyone attending the Anfield Abseil must be:
      1. a minimum height of one hundred and twenty centimetres (120cm);
      2. able to wear a harness which has a maximum width waist of one hundred and fourty centimetres (140cm) and a maximum upper thigh width of eighty-five centimetres (85cm) which are the maximum measurements of our harnesses; and
      3. a weight of less than one hundred and twenty kilograms / nineteen stone / two hundred and sixty six pounds (120kg/19 stone/266lbs) which is the maximum weight our harnesses can bear. Abseilers agree to being weighed if we reasonably believe that you do not meet the weight requirement.
    2. The Anfield Abseil requires physical exertion. It is also psychologically challenging. You are required to familiarise yourself with the nature of the Anfield Abseil before placing your booking and you acknowledge and agree that you have been made aware of the details of the Anfield Abseil requirements before placing the booking.
    3. Before the Anfield Abseil you will have a safety briefing. You must be aware of all safety rules and policies outlined in this briefing and explain them to any Supervised Children named in the Declaration and Waiver Form and you must adhere to these at all times.
    4. You must be capable of undertaking the Anfield Abseil unaided. You acknowledge that you will be responsible for ensuring that you and any of your Supervised Children comply with the safety instructions given to you during the safety briefing and by our Abseil Guides.
    5. You are required to notify us in advance if you or any person in your booking needs to take essential medication on the Anfield Abseil (e.g., asthma inhaler, diabetic medication or nourishment). You will also need to let your abseil instructor know on the day. You will not be permitted to carry the medication yourself and the instructors will carry any permitted medication. We may ask you to produce a written note from your General Practitioner or such other medical practitioner as we may reasonably request to verify that it is necessary.
    6. The forces exerted during the Anfield Abseil may activate or aggravate pre-existing physical injuries, conditions and symptoms or congenital defects and we shall not have any liability whatsoever for the activation or aggravation of any such injuries, conditions, symptoms or defects save where the same have been caused by our negligence or that of the Abseil Guides.
    7. You are responsible for ensuring that you and all of your Supervised Children named in your Declaration and Waiver Form are in a fit state of health to participate in the Anfield Abseil and are able to undertake the activities in a manner which will not put at risk your own health and safety or the health and safety of other participants and you acknowledge and agree that you have made all adults in your booking aware of the same.
    8. We will not allow admission of pregnant customers to the Anfield Abseil. This is due to the discomfort and/or potential risk of harm to the participant/unborn child which could occur when participating whilst pregnant. We do not recommend the Anfield Abseil to people who suffer from vertigo. The Anfield Abseil is likely to be unsuitable for persons who suffer from other conditions or injuries which would prevent them from performing the Anfield Abseil. We are unable to advise you on medical conditions so if you are in any doubt as to whether or not you or your children are in a fit state of health to participate in the Anfield Abseil, we would advise you to consult with medical advisors in advance.
    9. The Anfield Abseil is not suitable for wheelchair/mobility scooter users. Access to the final roof area to start the Anfield Abseil is via a narrow staircase with approx. 20 - 25 steps.
    10. It is your responsibility to notify us in advance of placing your Anfield Abseil booking of any special access requirements you may have. We may not be able to accommodate all access requirements if we have not been made aware of them prior to the date of the visit, which may result in you not being allowed admission or a refund. We will use reasonable endeavours to accommodate access requirements. If requested, you agree to provide a certificate of fitness from your General Practitioner, or such other medical practitioner as we may reasonably request, to confirm that you are in a fit state of health to participate in the Anfield Abseil and to provide such further details about your condition as we may reasonably request in order to assist you.
    11. If you have any conditions or concerns that may impact your ability to safely complete the Anfield Abseil, of which you have not notified us in advance, then you should notify us in the day of your visit. We will use reasonable endeavours to make arrangements to facilitate your Anfield Abseil, however, taking into account your health and safety and that of other Abseilers we may be unable to accommodate your needs and we reserve the right, without refund, to refuse to permit you to participate in the Anfield Abseil, or to modify your experience if we reasonably believe that to allow entrance to the Anfield Abseil would jeopardise your health and safety or that of other Abseilers. Whilst we will use reasonable endeavours to accommodate access requirements, due to the unique nature of the Anfield Abseil and our obligations to ensure the health and safety of all customers there may be times when we are unable to accommodate your specific needs.
    12. You will be required to confirm in the Declaration and Waiver Form that neither you nor the Supervised Children named on your Declaration and Waiver Form suffer from any medical condition which would put your health and safety or that of other participants at risk. If you are not the parent or guardian of Supervised Children, you must make all reasonable enquiries of the parent or legal guardian before signing the Declaration and Waiver Form. We will not have any liability to you whatsoever for any loss, damage or injury suffered by you or such Supervised Children as a result of your failure to make such reasonable enquiries unless the same is caused by our negligence or that of the Abseil Guides
Schedule Two - Safety and Enjoyment
  1. LFC reserves the right to refuse admission and may request any Ticket holders leave (taking any such appropriate action to enforce this right) before or during any Anfield Abseil if it considers it to be necessary or desirable to do so.
  2. LFC reserves the right to limit items which may be brought into the Anfield Abseil Experience and to search bags, and persons before granting entry. Persons entering the Anfield Abseil Experience agree to such searches and LFC reserves the right to refuse entry to, or to eject from Anfield Stadium, anyone refusing to submit to such a search. Prohibited items include but are not limited to illegal substances, knives, blades, firearms and weapons of any kind, fireworks, explosives or ammunition and dangerous or hazardous items. LFC shall not be liable for damage to property incurred during any such search.
  3. You will not cause any nuisance, distress, annoyance, fear or concern to any other guest or by your acts or omissions interfere with the Abseil Guides’ ability to lead an Anfield Abseil in a safe manner or encourage or induce another person to do the same. This includes, without limitation, not making any unnecessary noise, persistently interrupting your Abseil Guide, attempting to shake or otherwise move the Anfield Abseil structure or equipment, making any comments or jokes about the security or safety at Anfield Stadium. Any person acting in breach of this condition will be immediately ejected from Anfield Stadium without refund.
  4. You must at all times adhere to the directions and instructions of the Abseil Guide, the safety rules identified in the safety briefing, the safety rules and policies and to any other health and safety procedures and guidelines issued to you on the day of your visit. In addition, normal statutory rules and regulations apply and should be observed during the Anfield Abseil. Failure to adhere to this condition will result in you being immediately ejected from the Anfield Abseil without refund.
  5. You may be ejected from the Anfield Abseil or may not be permitted into the Anfield Abseil and will be asked to surrender any Tickets you may hold, if in our reasonable opinion, you or your behaviour: poses or is likely to pose a health and safety risk; affects or may affect the enjoyment of other customers; affects or may affect the running of the Anfield Abseil; may cause damage to or interfere with the property of LFC; is unacceptable; is in breach of these Terms and Conditions; is in breach of the law; is in breach of any rules and regulations of Anfield Stadium or the Anfield Abseil; may lead to a breach of any licensing conditions; and/or you refuse to leave a prohibited item with our staff or to be searched and/or you use threatening or abusive or insulting words and/or you appear to be under the influence of alcohol or drugs.
  6. Latecomers cannot be guaranteed entry. However, we will do our best to admit entry at a later time, subject to availability. No refund will be given.
  7. Food and drink on the Anfield Abseil is strictly prohibited unless required for diabetic purposes and agreed by an Abseil Guide in advance.
  8. The Anfield Abseil participants must not be under the influence of alcohol or substances (legal or illegal) which would make it unsafe for them to take part in the Anfield Abseil, or to fully understand the safety rules, policies, instructions and briefings given on the day of the Anfield Abseil by the Abseil Guides. Any Abseilers with a blood alcohol reading of zero point thirty five percent (0.35%) or higher or if you refuse to be breathalysed or if we reasonably believe you are under the influence of substances (legal or illegal) which we believe would make it unsafe for you to participate in the Anfield Abseil, or make you unable to understand the safety briefing video shown on the day of the Anfield Abseil, the safety rules and policies or the safety instructions and advice of the Abseil Guides issued on the day of the Anfield Abseil will not be permitted entry without refund. You will be required to make a declaration in the Declaration and Waiver Form that you are not under the influence of drugs or alcohol.
  9. You must be in possession of a valid Ticket to gain admission to the Anfield Abseil.
  10. Anfield Abseil participants must tie long hair back using an elasticated band and not with any item which could cause harm or injury to you or any other person, or damage to the Anfield Abseil structure or equipment.
  11. LFC and any authorised third parties may carry out photography general filming and sound recording in or about any Anfield Abseil. By purchasing Tickets you consent to you and your party being included in and to the commercial use in films and recordings and other promotional material without payment.
  12. You will not by your acts or omissions damage or deface any part of Anfield Stadium, any part of the Anfield Abseil structure, the abseiling equipment used in connection with the Anfield Abseil and any equipment provided to you by us, including, without limitation, harnesses, suits, shoes, safety harnesses or lanyards, connectors and trolleys.
  13. The Anfield Abseil will take place in all weather conditions except high winds, persistent rain, lightning, heavy snow or ice or other weather conditions, which we reasonably believe make it unsafe to participate in the Anfield Abseil.
  14. There is a risk that the weather will worsen during the Anfield Abseil preparation phase. A refund will not be issued if you choose to leave prior to completing the Anfield Abseil because you are dissatisfied with the weather if the Anfield Abseil is still operational.
  15. Smoking is strictly prohibited within Anfield Stadium
Schedule Three - Equipment, Clothing and Prohibited Items
  1. Persons attending the Anfield Abseil will be supplied with all relevant safety equipment which you will need for your Abseil. Persons attending the Anfield Abseil will additionally be issued with a helmet. You must wear the safety equipment provided at all times during the Abseil and must not interfere with it in anyway whatsoever after it has been attached by your Abseil Guide. If you are uncomfortable you must notify your Abseil Guide who will provide assistance.
  2. You will not be permitted to take any belongings with you on the Anfield Abseil. Secure boxes are available to store personal items. Please note, all belongings must be left in the boxes including phones, bags, wallets, cameras, and any other loose items. No large luggage or bags are permitted – any item must fit in a box (20x44x39cm).
  3. In particular but without limitation, the following items are strictly prohibited:
    1. any item which is dangerous or may be used as a weapon or may cause damage to the Anfield Abseil structure or Anfield Stadium;
    2. food and beverages (unless required by diabetic participants and arranged with an Abseil Guide in advance);
    3. any loose or personal items including but not limited to, personal devices, mobile phones, sound, video recording equipment, cameras, handbags, umbrellas, headphones, MP3 players, iPods and any other personal items.
  4. It is your responsibility to ensure that restricted items are not taken with you on the Abseil.
  5. You are permitted to take hearing aids and spectacles onto the Anfield Abseil provided they are secure and not loose fitting.
  6. Abseilers will be provided with a box (20x44x39cm), all personal items must be stored in the boxes provided. All items are left at your own risk and you must bear this and the limitations on the size of the box provided in mind when deciding which items to bring with you on the day of your visit.
  7. Abseilers must ensure clothing is suitable for undertaking the Abseil, in particular but without limitation, the following must be adhered to:
    1. your shoulders, midriff and upper legs should be covered;
    2. no loose clothing e.g. long skirts or flowing cardigans;
    3. footwear must be closed toe shoes, trainers or boots that will not fall off. Open toe shoes, flip flops, sandals, or high heels are not permitted;
    4. long hair must be tied back. Jewellery and scarves must be removed; and
    5. weather at the top of the Anfield Abseil is often magnified, so bring a waterproof jacket and warm layer.
  8. Abseilers must wear appropriate clothing for the weather condition. The clothing worn must not restrict your movement, obstruct your vision, lead to overheating in warm weather or become entangled in your safety equipment. For this reason, skirts and dresses are not appropriate. We reserve the right to refuse to allow you to participate in the Abseil if we consider that your clothing does not meet these requirements or otherwise poses a health and safety risk to you or other Abseilers.
  9. You will handle all equipment solely as directed by your Abseil Guides and will not remove or interfere in any way whatsoever with the equipment after it has been fitted by your Abseil Guides. If you wish to make any adjustments to the equipment you must notify a Abseil Guide who will be able to assist.
  10. We cannot allow walking aids onto the Anfield Abseil due to the risk which they pose to other Abseilers and the prohibition on loose items which is designed to protect your health and safety and that of other Abseilers and to prevent slips and trips from falling objects.
  11. The Anfield Abseil is not suitable for wheelchair/mobility scooter users. Access to the final roof area to start the Anfield Abseil is via a narrow staircase with approx. 20 - 25 steps.
  12. Pets or other animals of any nature are expressly prohibited on the Anfield Abseil. Assistance dogs are permitted within Anfield Stadium. All assistance dogs may be left at owners risk inside Anfield Stadium whilst participants carry out the Anfield Abseil. However, on prior notice we can arrange for a member of staff to guide the assistance dog to the finish zone
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